Reclaim Marketplace Buyer Terms of Sale

Effective Date: September 1, 2026
Last Updated: September 1, 2026

These Buyer Terms of Sale (“Terms”) govern purchases made through reclaimmarketplace.com (“Reclaim Marketplace”). Reclaim Marketplace is operated by Reclaim Customs, LLC, a Michigan limited liability company (“Reclaim,” “we,” “us,” or “our”).

By checking the acceptance box at checkout, submitting an order, or completing payment, you (“Purchaser” or “you”) acknowledge that you have read, understand, and agree to these Terms, the applicable product listing, and any item-specific agreement provided for your purchase.

1. Marketplace Products

Reclaim Marketplace offers custom trading-card artwork, memorabilia displays, booklets, relic pieces, sketch cards, accessories, and other collectibles created or assembled by Reclaim Customs.

Items may be owned by Reclaim or offered on consignment for a third-party owner. Regardless of ownership, Reclaim administers the listing, payment, packaging, shipping, and buyer communication. Purchasers are not entitled to the consignor’s identity or contact information.

Every purchase is governed by:

1. Any separately signed item-specific purchase agreement;

2. The applicable product listing, photographs, invoice, and order confirmation; and

3. These Terms.

If these documents conflict, a separately signed item-specific agreement controls, followed by the item-specific listing and invoice, followed by these Terms.

2. Custom Artwork and Unlicensed Product Disclosure

Unless a product listing expressly states otherwise, items offered through Reclaim Marketplace are custom works of trading-card or collectible art created by Reclaim Customs.

Purchaser understands and accepts that a custom Reclaim piece:

• Is not a pack-pulled trading card;

• Is not an officially licensed trading-card product;

• Was not manufactured by Panini, Topps, Upper Deck, Fanatics, Leaf, or another traditional card manufacturer;

• Is not sponsored, approved, endorsed, or authorized by any athlete, celebrity, team, league, estate, studio, card manufacturer, or other rights holder unless the listing expressly states otherwise; and

• May incorporate stylistic elements inspired by the broader history and visual language of trading cards and collectibles.

Purchaser is acquiring the physical custom artwork described in the listing, not an officially licensed trading-card product.

3. Exact Item and Photographs

Purchaser is responsible for reviewing the complete product listing and all available photographs before purchasing.

Unless clearly identified as a stock photograph, the product photographs depict the exact piece being purchased. Purchaser acknowledges that the purchased item is the item shown and described in the listing.

Because many pieces are handmade, previously owned, vintage-material-based, or one of a kind, minor imperfections, variations, surface marks, case wear, foil characteristics, print characteristics, relic variation, and other handmade qualities may be present. These characteristics do not automatically constitute damage or a material discrepancy.

Colors, foil, reflectivity, texture, and surface appearance may vary based on lighting, photography, monitor settings, and viewing angle.

4. Autograph Authenticity Guarantee

Reclaim guarantees the authenticity of every autograph expressly represented as authentic in a Reclaim Marketplace product listing.

Autographs may include:

• On-card autographs;

• Cut autographs;

• Sticker autographs harvested from licensed or previously authenticated products; or

• Autographs supported by third-party authentication, provenance, witnessed signing, or other documentation.

Third-party authentication applies only to the matters stated by that authenticator. Encapsulation or authentication of an autograph does not transform the Reclaim artwork into an officially licensed trading-card product.

If an autograph expressly guaranteed by Reclaim is later determined in writing to be non-authentic by a nationally recognized autograph-authentication company acceptable to Reclaim, the original Purchaser must notify Reclaim and provide the complete written determination.

The Item must then be returned to Reclaim in its original, unaltered condition and original case. After confirming that the returned Item is the same Item sold and has not been altered, opened, resealed, damaged, or substituted, Reclaim will refund the original Item purchase price.

This authenticity guarantee:

• Applies only to the original Purchaser;

• Applies only to the autograph itself;

• Does not guarantee that any company will grade, encapsulate, pedigree, or accept the custom artwork;

• Does not reimburse grading, authentication, shipping, insurance, appraisal, legal, resale, or consequential expenses; and

• Provides rescission and refund of the original Item purchase price as the Purchaser’s exclusive contractual remedy for a valid autograph-authenticity claim.

5. Relics, Memorabilia, and Provenance

When a listing describes material as game-used, player-worn, team-issued, event-worn, screen-worn, historically sourced, or otherwise authentic, that statement is based on the documentation, provenance, authentication, source material, and information associated with that particular Item.

Available documentation may be:

• Included with the Item;

• Described or pictured in the listing;

• Maintained electronically by Reclaim;

• Available through a project-specific webpage or registry; or

• Available upon reasonable request.

Not every Item includes original hard-copy documentation. Purchaser accepts electronic provenance when the listing identifies an online documentation source.

Unless the listing expressly states that Reclaim or another named party independently witnessed the Item’s use, Reclaim’s description is based on the associated provenance and documentation. A third-party disagreement, marketplace classification, or refusal to recognize the provenance does not automatically establish that the Item is counterfeit or materially misdescribed.

6. Serial Numbers, Relic Numbers, and Item Identification

Some Reclaim pieces include serial numbers, relic identifiers, project numbers, order numbers, or other identification. These identifiers apply only when stated in the listing.

Older pieces may not have originally been assigned an order or Item number. Reclaim may assign an identification number for inventory, marketplace, provenance, or resale purposes.

Purchaser shall not remove, alter, reproduce, replace, obscure, or misrepresent any Reclaim seal, serial number, relic identifier, case label, or other identifying feature.

7. Cases, Seals, and Third-Party Slabs

An Item may be delivered in:

• A factory-sealed Reclaim Customs case;

• A third-party authentication or grading holder;

• A one-touch magnetic case;

• A presentation case; or

• Other packaging identified in the listing.

A Reclaim factory seal documents the condition of the case and Item when sealed. Opening, breaking, removing, replacing, or altering the seal may affect Reclaim’s ability to verify that the Item remains in its original condition.

Reclaim does not guarantee that a third-party slab, holder, label, case, or authentication company will remain operational, maintain the same policies, recognize custom pieces in the future, or provide replacement or reholder services.

8. Grading, Authentication, and Third-Party Acceptance

Reclaim does not guarantee that any grading company, authentication company, auction house, dealer, payment platform, online marketplace, insurer, or other third party will accept, grade, authenticate, encapsulate, list, insure, or assign a particular value to an Item.

Third-party policies concerning custom cards and unlicensed artwork can change without notice. A third party’s refusal to accept, list, grade, or encapsulate an Item does not make the Item counterfeit and does not entitle Purchaser to a refund.

Any grade, authentication opinion, label, or description supplied by a third party remains that third party’s opinion and is subject to its own standards and terms.

9. Pricing, Taxes, Fees, and Shipping Charges

The displayed Item price does not necessarily include:

• Sales or use tax;

• Shipping;

• Insurance;

• Signature confirmation;

• Payment-processing charges;

• International duties or taxes; or

• Other charges clearly disclosed before payment.

Purchaser is responsible for the complete checkout or invoice total.

Reclaim may calculate, collect, report, and remit applicable taxes as required by law. Purchaser remains responsible for any use tax, customs duty, import charge, brokerage fee, or governmental assessment not collected by Reclaim.

10. Order Submission and Acceptance

Submitting an order does not require Reclaim to complete the transaction.

Reclaim may reject, suspend, or cancel an order because of:

• Inventory or listing errors;

• Pricing errors;

• Duplicate sales;

• Payment failure;

• Suspected fraud;

• Incorrect customer information;

• Legal or compliance concerns;

• Ownership or provenance concerns;

• Shipping restrictions; or

• Any other reasonable marketplace concern.

If Reclaim cancels an order before shipment, Reclaim will refund amounts actually received for that order. Reclaim is not responsible for lost opportunity, market movement, replacement cost, or other consequential loss arising from cancellation.

11. Payment

Payment must be made through a method authorized by Reclaim. Purchaser must provide accurate billing information and must be authorized to use the account or payment method submitted.

For ACH or wire payments, Purchaser should include the applicable invoice or transaction number. Reclaim may delay shipment until payment is fully received and cleared.

An apparent bank credit does not necessarily constitute final settlement. Reclaim may hold or cancel an order while a payment is subject to review, recall, fraud investigation, reversal, or other uncertainty.

12. Final Sale and No Cancellations

Except for the limited remedies expressly stated in these Terms, all purchases are final.

Once payment is submitted or received:

• The order cannot be canceled;

• The Purchaser may not substitute another Item;

• The Purchaser may not return the Item because of buyer’s remorse;

• The Purchaser may not return the Item because its value changed;

• The Purchaser may not return the Item because a third party will not grade, list, insure, or recognize it; and

• The Purchaser may not return the Item because the Purchaser later misunderstood or failed to review its custom or unlicensed nature.

Reclaim may voluntarily authorize an exception in writing, but doing so does not create an obligation or future precedent.

13. Material Discrepancy Claims

Purchaser must inspect the Item promptly after delivery.

A claim that the Item received is materially different from the Item purchased must be submitted to orders@reclaimcards.com within seven calendar days after confirmed delivery.

The claim must include:

• Order or invoice number;

• Photographs of the unopened shipping package;

• Photographs of all packaging materials;

• Clear photographs or video of the Item;

• A description of the alleged discrepancy; and

• Any other information reasonably requested by Reclaim.

A material discrepancy means an objective and significant difference between the delivered Item and the controlling listing or agreement, such as receiving the wrong Item, wrong autograph, wrong relic, or materially different physical configuration.

Subjective dissatisfaction, minor handmade variation, lighting or color differences, market-value changes, third-party policy decisions, or characteristics visible in the listing photographs are not material discrepancies.

Purchaser must preserve the Item, case, seal, packaging, and documentation while a claim is reviewed. Purchaser may not return an Item without written return authorization from Reclaim.

14. Shipping, Insurance, and Signature Confirmation

Purchaser is responsible for outbound shipping, insurance, and signature-confirmation charges unless the listing or invoice states otherwise.

Reclaim may select the carrier, service level, packaging, insurance amount, and signature requirements. Purchaser must provide a complete and accurate delivery address. Reclaim is not responsible for loss caused by an incorrect address supplied by Purchaser, failure to retrieve a package, refusal of delivery, unauthorized redirection, or unsafe delivery conditions.

Title and risk of loss pass as permitted by applicable law. Reclaim will reasonably assist with or administer a valid carrier or insurance claim when appropriate.

Purchaser must report visible shipping damage or missing contents within two calendar days after delivery and must preserve all packaging. Failure to preserve packaging or cooperate with the carrier may prevent recovery.

Any recovery for carrier loss or transit damage is limited to available carrier or insurance proceeds, except to the extent applicable law requires otherwise.

15. International Orders

International Purchaser is responsible for all customs duties, import taxes, brokerage charges, delivery restrictions, and legal requirements in the destination country.

Reclaim will not falsify the purchase price, customs value, contents, or nature of a shipment. International delays, customs holds, seizures, or charges outside Reclaim’s control do not constitute grounds for cancellation or refund.

16. Payment Disputes and Chargebacks

Purchaser agrees to contact Reclaim at orders@reclaimcards.com and provide a reasonable opportunity to investigate and address a legitimate concern before initiating a payment dispute, except where applicable law provides an immediate nonwaivable right.

A chargeback, ACH dispute, bank recall, or payment reversal does not automatically rescind the sale, transfer ownership back to Reclaim, or determine the parties’ legal rights.

An unauthorized or knowingly false payment dispute constitutes a material breach of these Terms. Reclaim may suspend the Purchaser’s account, stop shipment, recover the Item when legally permitted, pursue the unpaid balance, and seek reimbursement of reasonable direct costs and fees permitted by law.

Nothing in this section prevents Purchaser from exercising a legitimate right that cannot lawfully be waived.

17. Resale and Third-Party Marketplace Risk

Purchaser may resell a lawfully purchased physical Item, subject to applicable law. Reclaim does not guarantee that any third-party marketplace, auction house, dealer, grading company, payment processor, social-media platform, or buyer will accept or recognize the Item.

Custom pieces are sometimes removed or flagged by third-party platforms as counterfeit, replica, unauthorized, or policy-restricted merchandise. Reclaim is not responsible for:

• Listing removal;

• Account warnings or suspension;

• Payment holds;

• Resale restrictions;

• Authentication or grading rejection;

• Reduced resale value;

• A buyer’s misunderstanding; or

• Any third-party policy or classification.

A reseller must accurately disclose that the Item is a custom Reclaim Customs artwork and not a pack-pulled or officially licensed trading-card product. The reseller must not misrepresent Reclaim’s relationship with an athlete, team, league, estate, studio, manufacturer, or rights holder.

18. Physical Item Only and Intellectual Property

The sale transfers ownership of the physical Item only.

Purchaser does not receive any copyright, trademark, publicity, licensing, reproduction, manufacturing, merchandising, digital, or other intellectual-property right in the design, artwork, photographs, branding, layout, or underlying subject matter.

Purchaser may photograph the physical Item for personal collection, insurance, documentation, or truthful resale purposes. Purchaser may not reproduce, manufacture, commercially exploit, tokenize, or create derivative products from the artwork without written permission from the applicable rights holder.

19. No Investment or Valuation Guarantee

Collectibles can increase or decrease in value. Reclaim does not provide financial, investment, legal, tax, grading, or appraisal advice.

Reclaim does not guarantee:

• Future value;

• Resale price;

• Market liquidity;

• Collector demand;

• Auction performance;

• Scarcity recognized by third parties; or

• Any return on investment.

Any statements regarding rarity, collectibility, comparable sales, market interest, or historic importance are descriptive opinions and not investment guarantees.

20. Charity-Related Items

When a listing states that proceeds benefit a charitable organization, the listing will describe the intended arrangement.

A purchase is not automatically a tax-deductible charitable donation. Any charitable acknowledgment or tax receipt must be issued by the applicable charitable organization, and Purchaser is responsible for obtaining independent tax advice.

Shipping and other charges may be billed separately and are not necessarily part of the charitable contribution.

21. Disclaimer of Warranties

Except for:

1. Reclaim’s express autograph-authenticity guarantee;

2. Express written statements in the controlling product listing; and

3. Rights or warranties that cannot lawfully be disclaimed,

Items are sold “as is” and “as available.”

To the fullest extent permitted by law, Reclaim disclaims implied warranties of merchantability, fitness for a particular purpose, noninfringement, investment performance, third-party acceptance, and grading or resale suitability.

Nothing in these Terms disclaims an express written promise made by Reclaim concerning the exact Item.

22. Limitation of Liability

To the fullest extent permitted by law, Reclaim is not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising from an Item or transaction.

Except for liability that cannot lawfully be limited, Reclaim’s maximum aggregate liability arising from a purchase will not exceed the amount Purchaser paid to Reclaim for the affected Item, excluding taxes, duties, and third-party charges.

These limitations do not apply where applicable law prohibits their application.

23. Purchaser Eligibility and Conduct

Purchaser represents that Purchaser:

• Is at least 18 years old and legally capable of entering a contract;

• Is providing accurate contact, billing, and delivery information;

• Is authorized to use the selected payment method;

• Will not use the Marketplace for fraud, money laundering, unlawful resale, intellectual-property infringement, or other illegal activity; and

• Will comply with applicable laws and these Terms.

Reclaim may restrict or terminate access for suspected fraud, abusive conduct, false claims, repeated payment disputes, or violations of these Terms.

24. Electronic Agreement and Records

Purchaser consents to receiving and accepting records electronically.

Checking the Terms acceptance box, submitting an order, electronically signing an agreement, or completing payment may serve as evidence of Purchaser’s agreement.

Reclaim may retain:

• The Terms version accepted;

• Date and time of acceptance;

• Order and invoice records;

• Billing and delivery information;

• Product photographs;

• Item identification;

• Communications;

• Payment records;

• Shipping records; and

• Delivery confirmation.

Purchaser is responsible for maintaining a copy of these Terms and all transaction records.

25. Governing Law and Venue

These Terms and all Marketplace purchases are governed by Michigan law, without regard to conflict-of-law rules.

Subject to any nonwaivable consumer right, the state courts located in Ottawa County, Michigan, and the federal court having jurisdiction over Ottawa County shall have exclusive jurisdiction and venue over disputes arising from these Terms or a Marketplace purchase.

Before filing a claim, each party will provide written notice describing the dispute and allow the other party 15 business days to respond, unless emergency relief or a legal filing deadline requires earlier action.

26. Changes to These Terms

Reclaim may revise these Terms for future transactions. The version presented and accepted at checkout governs that purchase.

A later website revision will not retroactively change a completed transaction unless Purchaser and Reclaim expressly agree in writing.

Reclaim should maintain prior dated versions so the Terms applicable to a particular purchase can be produced later.

27. General Terms

These Terms, the controlling product listing, invoice, order confirmation, and any separately signed purchase agreement constitute the entire agreement concerning the purchase.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

Reclaim’s delay or failure to enforce a provision is not a waiver. Headings are for convenience only. Electronic copies and counterparts are effective as originals.

Provisions concerning authenticity, payment, chargebacks, resale, intellectual property, disclaimers, liability, records, and disputes survive completion or termination of the transaction.

28. Contact Information

Questions, claims, and legally required notices should be sent to:

Reclaim Customs, LLC
Email: orders@reclaimcards.com
Office: 231-638-4360